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  Process Leadership Outline

Software Development Life-cycle (SLDC) models – We will review the most popular SLDC models in use today.

Institutionalizing knowledge – A key practice of great managers is to avoid single points of failure.Moving knowledge that only resides in one or a few persons minds into something that the organization owns helps a team sustain itself over time.

Process improvement – Another key practice of great managers is constantly improving the way things are done, we will review innovation and process improvement techniques.

Leading change – Leadership often means influencing people that you don’t have direct authority. Leading change will teach you many time-proven techniques

Root Cause Analysis – Things do go wrong in software, outages, customer reported bugs, and the like. Each of these events presents an opportunity to learn about what happened and how to fix it