Process Leadership Outline

Process improvement – A key practice of great managers is constantly improving the way things are done, we will review innovation and process improvement techniques.

Using Software Metrics - Often, metrics are frowned upon. People don't understand why we are collecting them and it feels like a waste of time. The results from the metrics are ignored. In this section, we will review how to create metrics that matter, and build an automated dashboard using JIRA - one of the most popular issue tracker and agile project management platforms.

Leading change – Leadership often means influencing people that you don’t have direct authority. Leading change will teach you many time-proven techniques

Root Cause Analysis – Things do go wrong in software, outages, customer reported bugs, and the like. Each of these events presents an opportunity to learn about what happened and how to fix it